Privacy Policy
Last updated: 23 September 2026
FW Electrics respects your privacy. This policy explains how we use personal information when you visit our website, contact us or use our electrical services.
Who we are
FW Electrics is responsible for the personal information described in this policy.
Business name or legal trading name: FW Electrics
Business address: 1 Ashwood Close Oldbury B69 4SD
Privacy enquiries: fwelectrics@hotmail.co.uk
Information we collect
When you contact us or request a quote, we may collect your name, phone number, email address, property address and the details you provide about the work. If you become a customer, we may also keep quotes, invoices, payment records and information needed to carry out and document the work.
Our website may collect technical information, such as your IP address, device and browser details, and information about how you use the site through cookies and similar technologies.
How we use your information
We use your information to respond to enquiries, prepare quotes, arrange and carry out electrical work, communicate with you about a job, keep business and accounting records, and maintain the security and operation of our website.
We use this information where it is necessary to take steps before entering into a contract, fulfil a contract with you, comply with a legal obligation, or pursue our legitimate interests in running and protecting our business. Where consent is required, such as for optional cookies, we rely on your consent.
Who we share information with
We may share information where necessary with the people working on your job and with service providers that help us run the business, such as our website provider, email provider and accountant. We may also share information where the law requires it. We only share the information needed for the relevant purpose.
Our website is hosted on Wix. Wix may process information collected through the website on our behalf.
Cookies
Our website uses cookies needed for its basic operation. It may also use optional analytics or marketing cookies if those features are enabled. You can manage optional cookies through the cookie banner on the website. You can also control cookies through your browser settings.
How long we keep information?
We keep personal information only for as long as needed for the purposes described above, including any applicable legal, accounting, warranty or record-keeping requirements.
Your rights
Depending on the circumstances, you may have the right to access your personal information, correct it, ask for it to be deleted, restrict its use, object to its use or request a copy in a portable format. Where we rely on consent, you can withdraw it at any time.
To make a request, contact us using the email address above. You can also raise a concern with the Information Commissioner’s Office at ico.org.uk.
Changes to this policy
We may update this policy when our services or the way we use personal information changes. The latest version will be available on this page.